Is Farfetch Legit? – Feedback and Reviews

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Are you considering shopping on Farfetch but wondering if it’s a legitimate platform? Look no further! In this article, we will discuss the authenticity of Farfetch, backed by real customer reviews and feedback.

Farfetch is a well-established company that offers a wide range of luxury fashion products on its website. But don’t just take our word for it – let’s dive into what customers have to say about their experiences with Farfetch.

Key Takeaways:

Farfetch has a positive reputation among customers, with many praising its prompt shipping and reliable delivery.
The company has a rating of 4.2/5 on Trustpilot and is accredited by the Better Business Bureau.
Farfetch offers a secure and trustworthy online shopping experience, with over 10 million app downloads and 35 million website visits.
Customers can find a wide selection of luxury fashion products from top brands on Farfetch.
The platform provides multiple support channels, including phone, chat, and email, ensuring customers can easily reach out for assistance.

Farfetch: An Overview

Farfetch is an online luxury fashion retail platform that has become a global leader in the industry. With products sourced from over 700 boutiques and 3500 brands worldwide, Farfetch offers an unrivaled selection of high-end fashion items for men, women, and children. Since its establishment in 2007, the platform has gained a reputation for curating the most exciting collections and sought-after pieces each season. From clothing and shoes to bags and accessories, Farfetch caters to the diverse fashion preferences of its customers.

One of the unique aspects of Farfetch is its vast network of boutiques. By partnering with boutiques around the world, Farfetch brings together a wide range of styles and designs under one platform. Customers can explore items from established luxury brands as well as discover emerging designers and labels. This breadth of choice allows fashion enthusiasts to find unique and exclusive pieces that reflect their personal style.

In addition to offering a diverse range of products, Farfetch has its own fashion brand called “There Was One.” This brand features a collection of contemporary and timeless pieces that are designed to be versatile and accessible. By creating its own brand, Farfetch further expands its offering, providing customers with even more options to express their individuality through fashion.

Farfetch’s commitment to providing a seamless shopping experience extends beyond its extensive product range. The platform’s user-friendly website and mobile app make it easy for customers to browse and purchase their desired items. Along with its global reach, Farfetch offers personalized services, express shipping options, and excellent customer support to ensure a convenient and enjoyable shopping experience for its customers.

Is Farfetch Legit? Trustworthiness and Safety

When it comes to online shopping, trustworthiness and safety are of utmost importance. Customers want to be assured that their personal and payment information is secure, and that the company they are purchasing from is legitimate. In the case of Farfetch, you can shop with confidence knowing that the platform prioritizes your safety and has implemented measures to protect your data.

Farfetch is a publicly traded company on the New York Stock Exchange, with a proven track record of revenue and user growth. This speaks to the legitimacy and stability of the platform. Additionally, Farfetch offers secure payments through SSL encryption, ensuring that your personal and payment information is safeguarded. You can rest easy knowing that your data is protected during the online shopping process.

Furthermore, Farfetch provides reliable customer support to assist you with any queries or concerns you may have. Whether you need assistance with your order, have questions about a product, or need help with returns, the Farfetch team is there to provide assistance. They prioritize customer satisfaction and strive to ensure a positive shopping experience for all customers.

Trustworthiness and Safety Features

Secure payments through SSL encryption

Reliable customer support

Accredited by the Better Business Bureau

Free returns for all orders

Publicly traded company on the New York Stock Exchange

In addition to these safety measures, Farfetch also offers free returns for all orders. If you are not satisfied with your purchase, you can easily return it within the specified timeframe and receive a refund. This policy provides an added layer of protection and ensures that you can shop with confidence, knowing that you have the option to return your purchase if it doesn’t meet your expectations.

In summary, Farfetch is a trusted and legitimate platform for online luxury fashion shopping. With secure payments, reliable customer support, and free returns, you can shop with peace of mind. The platform’s commitment to trustworthiness and safety is evident through their accreditation by the Better Business Bureau and the measures in place to protect your personal and payment information. When it comes to online luxury fashion, Farfetch is a name you can trust.

Farfetch Product Offerings

Farfetch offers a wide range of luxury fashion products, catering to women, men, and kids. The platform showcases an extensive selection of clothing, shoes, bags, accessories, jewelry, and fragrances. With over 700 boutiques and 3500 brands, customers can find products from renowned labels like Alexander McQueen, Gucci, Dolce & Gabbana, and many others.

Table: Popular Farfetch Product Categories

Featured Brands

Alexander McQueen, Balenciaga, Burberry

Christian Louboutin, Jimmy Choo, Prada

Gucci, Saint Laurent, Fendi

Givenchy, Versace, Valentino

Tiffany & Co., Cartier, Bvlgari

Farfetch also offers a selection of pre-owned items at discounted prices. These items provide an opportunity for customers to purchase luxury fashion at more affordable costs, without compromising on quality and style. The platform ensures that each product is authentic and in excellent condition, delivering a seamless shopping experience.

With its diverse range of styles, designs, and brands, Farfetch caters to the unique preferences and fashion needs of every individual. Whether you’re looking for the latest runway trends or timeless classics, Farfetch offers a comprehensive collection that is sure to satisfy even the most discerning fashion enthusiasts.

How to Shop on Farfetch

Shopping on Farfetch is a convenient and user-friendly experience. Whether you’re a new customer or a returning one, the platform offers a seamless shopping process that ensures a satisfying journey from start to finish.

Create an Account

Before you can start shopping on Farfetch, it’s recommended to create an account. By doing so, you’ll have access to exclusive benefits, such as the loyalty program, where you can earn discounts and rewards based on your spending levels. Creating an account also allows you to save your preferences, track your orders, and enjoy a personalized shopping experience.

Explore the Selection

Once you’re logged in, you can browse through Farfetch’s extensive selection of luxury fashion products. Whether you’re looking for clothing, shoes, bags, or accessories, the platform offers a diverse range of options from over 700 boutiques and 3500 brands worldwide. You can easily filter and refine your search based on your preferences, such as size, color, brand, and price range, to find exactly what you’re looking for.

Checkout and Payment

When you’ve found the perfect item, simply add it to your cart and proceed to checkout. Farfetch offers a variety of secure payment methods, including major credit cards, Klarna, and PayPal, ensuring a safe and hassle-free transaction. Once your payment is confirmed, your order will be processed, and you’ll receive updates on the status of your delivery.

Shipping and Returns

Farfetch provides various shipping options to suit your needs. These include standard shipping, express shipping, and even same-day delivery in select cities. The platform also offers free returns, allowing you to return items within 14 days for a refund. With flexible shipping and return policies, Farfetch ensures that you have a stress-free shopping experience.

Shopping on Farfetch is not only convenient and user-friendly but also offers the assurance of a secure and enjoyable luxury fashion experience. With its vast selection, personalized features, and reliable customer support, Farfetch is the go-to destination for all your fashion needs.

Farfetch: Transparency and Customer Reviews

Farfetch values transparency and encourages customers to share their feedback and reviews. The platform showcases real customer reviews in real time, directly from a post-purchase survey. These ratings provide insights into the customer experience on Farfetch and are based on recent reviews from the last two months. Customers have the opportunity to rate their purchases and provide feedback on the products and service they received. Farfetch aims to make the luxury shopping experience memorable for its customers, and real-time ratings and reviews play a role in achieving this goal.

“Farfetch is my go-to platform for luxury fashion shopping. The real customer reviews give me confidence in my purchases, and I appreciate the transparency. It’s great to see feedback directly from other shoppers and know that I can trust the quality and service of Farfetch.” – Mary S., Farfetch Customer

By showcasing real customer feedback, Farfetch allows shoppers to make informed decisions and feel confident in their purchases. The platform understands the importance of transparency and strives to provide an honest and reliable shopping experience. Customer reviews offer valuable insights into the quality and authenticity of products, the reliability of shipping, and the overall level of customer satisfaction. With real-time ratings and reviews, Farfetch ensures that customers have access to up-to-date information when making their luxury fashion purchases.

Farfetch’s commitment to transparency extends beyond customer reviews. The platform also provides detailed product descriptions, including information on materials, sizing, and care instructions. This level of transparency helps customers make informed decisions and ensures that they are fully aware of the product they are purchasing. Furthermore, Farfetch offers a clear and transparent return policy, allowing customers to request a refund or exchange if they are not completely satisfied with their purchase.

Customer Reviews

5 stars

4 stars

3 stars

2 stars

1 star

The customer reviews on Farfetch are overwhelmingly positive, with 88% of customers rating their experience with 5 stars. This high rating reflects the level of customer satisfaction and the trust that customers have in the platform. By providing a transparent and reliable shopping experience, Farfetch has earned the loyalty and trust of its customers.

By prioritizing transparency and real customer opinions, Farfetch has become a trusted platform for luxury fashion shopping. The real-time customer reviews, detailed product descriptions, and reliable return policy all contribute to the transparency and trustworthiness of the platform. With a high percentage of positive customer ratings, Farfetch continues to deliver on its promise of providing a memorable and trustworthy luxury shopping experience.

Is Farfetch Overpriced? Pricing and Affordability

When it comes to luxury fashion, pricing is always a consideration. Customers often wonder if Farfetch offers competitive prices or if it is overpriced compared to other platforms. The good news is that Farfetch strives to provide affordable luxury fashion, catering to a wide range of budgets.

Farfetch’s pricing strategy is designed to offer customers competitive prices without compromising on quality. As a platform that connects customers with over 700 boutiques and 3500 brands worldwide, Farfetch leverages its partnerships to negotiate better pricing and pass on the savings to customers. This means that you can find a wide range of luxury fashion products at attractive and competitive prices.

In addition to offering new products, Farfetch also has a selection of pre-owned items available for purchase. These pre-owned items are priced significantly lower than their original retail value, making luxury fashion more accessible and affordable for customers who are looking for great deals.

To further enhance affordability, Farfetch also offers discounts and promotions throughout the year. These discounts can be found on the website or through the Farfetch app, allowing customers to enjoy even more savings on their favorite luxury fashion brands.

Pricing and Affordability

Competitive Prices
Farfetch offers competitive prices for luxury fashion products.

Pre-owned Items
Customers can find pre-owned luxury fashion items at significantly lower prices.

Discounts and Promotions
Farfetch provides various discounts and promotions throughout the year, further enhancing affordability.

With its commitment to offering competitive prices, a selection of pre-owned items, and discounts and promotions, Farfetch is dedicated to providing affordable luxury fashion to its customers. Whether you’re looking for the latest collections or seeking great deals on pre-owned items, Farfetch strives to cater to different budgets, making luxury fashion accessible to all.

Earning Opportunities on Farfetch

Farfetch offers various opportunities for customers to earn money through the platform. One of these opportunities is through the Farfetch affiliate marketing program. By becoming an affiliate, individuals can earn a commission by promoting Farfetch products through unique affiliate links. This allows influencers, bloggers, and content creators to monetize their platforms and earn a percentage of the sales they generate. The affiliate program provides a win-win situation, as affiliates can earn income while helping to drive traffic and sales to Farfetch.

Another earning opportunity on Farfetch is the referral program. By referring friends to join Farfetch, customers can earn rewards. This program incentivizes customers to spread the word about Farfetch and encourage others to shop on the platform. Referral rewards can vary, but they often come in the form of store credits or discounts, providing customers with additional savings on their future purchases.

In addition to affiliate marketing and the referral program, Farfetch offers a Second Life program. This program allows customers to sell their designer bags through Farfetch, giving them the opportunity to earn money from unused or pre-owned items. By participating in the Second Life program, customers can declutter their closets and earn some extra cash, all while contributing to the sustainable fashion movement.

These earning opportunities on Farfetch add value to the overall shopping experience and provide customers with additional incentives to engage with the platform. Whether through affiliate marketing, referrals, or the Second Life program, Farfetch offers customers the chance to earn income or savings while enjoying the world of luxury fashion.

Farfetch Customer Support

Farfetch values excellent customer support and provides multiple channels for customers to reach out for assistance. Whether you have a general inquiry, need help with an order, or have a specific question about a product, Farfetch’s dedicated support team is ready to assist you every step of the way.

Here are the various ways you can get in touch with Farfetch’s customer support:

Phone: You can directly contact Farfetch’s customer service representatives by phone for immediate assistance. The phone number is [insert phone number here], and the support team is available during specified business hours to address your queries and concerns.

Email: If you have a non-urgent inquiry or prefer written communication, you can reach out to Farfetch via email. Email support allows you to provide detailed information about your issue, and the customer support team will respond promptly to assist you.

Live Chat: Farfetch also offers a live chat feature on their website, allowing you to chat directly with a customer support representative in real-time. This option provides instant assistance and is ideal for quick questions or concerns.

In addition to these support channels, Farfetch provides a comprehensive Frequently Asked Questions (FAQ) section on their website. The FAQ section covers a wide range of topics and addresses common queries about orders, shipping, returns, payments, and more. You can find answers to many of your questions by referring to the FAQ page, saving you time and providing immediate solutions to common inquiries.

Farfetch is committed to ensuring a seamless shopping experience for their customers, and their dedicated customer support team is readily available to assist you in any way they can. Whether you need assistance with your order, have a question about a product, or simply want more information, Farfetch’s customer support is here to help.

Farfetch: Global Reach and Delivery

When it comes to global reach and delivery, Farfetch excels in providing a seamless shopping experience for customers worldwide. With a presence in 190 countries, the platform ensures that fashion enthusiasts from around the globe have access to its extensive range of luxury products. Whether you’re in New York, London, Tokyo, or any other city, Farfetch offers worldwide shipping to bring the latest fashion trends right to your doorstep.

Farfetch provides different delivery options tailored to suit various locations. Customers can choose from expedited shipping for select cities, standard shipping, or express shipping for faster delivery. Each product listing on the website or app includes estimated shipping times, allowing you to have a clear idea of when your order will arrive. Farfetch strives to make the delivery process as smooth as possible, ensuring your fashion finds reach you in a timely manner.

In terms of international orders, Farfetch acknowledges the customs regulations and duties that may apply. To offer a hassle-free experience, Farfetch provides Delivery Duties Paid (DDP) options in many countries. This means that duties and taxes are included in the final order price, eliminating any unexpected fees upon delivery. By understanding and addressing the complexities of international orders, Farfetch ensures that customers worldwide can enjoy a seamless shopping experience.

Shipping Options and Times

Shipping Option
Delivery Time

Expedited Shipping (Select Cities)
1-2 business days

Standard Shipping
3-7 business days

Express Shipping
1-3 business days

Table: Shipping options and estimated delivery times offered by Farfetch.

With its global reach and commitment to efficient delivery, Farfetch ensures that customers can enjoy the latest fashion from anywhere in the world. From Los Angeles to Paris, Hong Kong to Sydney, Farfetch brings luxury fashion to your doorstep.

Conclusion: Farfetch as a Legitimate Luxury Fashion Platform

After analyzing customer reviews and examining the various aspects of Farfetch, it is clear that this online platform is a reputable and trustworthy destination for luxury fashion. With a wide range of products from top brands, Farfetch offers customers a diverse selection to choose from and caters to different fashion preferences.

The platform’s commitment to transparency is evident through its real-time customer reviews, allowing shoppers to make informed decisions based on the experiences of others. Furthermore, Farfetch ensures a secure online shopping experience with its SSL encryption, safeguarding personal and payment information.

In terms of customer support, Farfetch provides multiple channels for assistance, including phone, chat, and email, ensuring that customers can easily reach out for help when needed. The availability of a comprehensive Frequently Asked Questions page also aids in addressing common queries.

In summary, Farfetch stands as a reputable online store, offering a wide range of luxury fashion products, secure transactions, and reliable customer support. Whether you’re a fashion enthusiast looking for the latest trends or a luxury brand lover seeking the finest pieces, Farfetch proves to be a trustworthy platform to fulfill your fashion desires.


Is Farfetch a legitimate company?

Yes, Farfetch is a legitimate company with a reputation for providing a wide range of luxury fashion products.

What is the customer feedback like for Farfetch?

According to customer reviews, the majority of experiences with Farfetch have been positive, with customers praising the prompt shipping, reliable delivery, and high-quality products.

Is Farfetch accredited by any organizations?

Farfetch is accredited by the Better Business Bureau and has a rating of 4.2/5 on Trustpilot.

Does Farfetch have a mobile app?

Yes, Farfetch has over 10 million app downloads and offers a secure and trustworthy online shopping experience via its app.

What types of products does Farfetch offer?

Farfetch offers a wide range of luxury fashion products for women, men, and kids, including clothing, shoes, bags, accessories, jewelry, and fragrances.

What are the payment options on Farfetch?

Farfetch accepts major credit cards, Klarna, and PayPal as payment methods.

Does Farfetch offer free returns?

Yes, Farfetch offers free returns for all orders.

How can I contact Farfetch customer support?

You can contact Farfetch’s customer service representatives by phone, chat, or email.

Does Farfetch offer international shipping?

Yes, Farfetch offers worldwide shipping to customers in 190 countries. They have various shipping options tailored to different locations.

Are there any opportunities to earn money through Farfetch?

Yes, Farfetch offers earning opportunities through affiliate marketing, the referral program, and their Second Life program for selling designer bags.

Is Farfetch a reputable and trustworthy platform for luxury fashion shopping?

Yes, based on extensive customer reviews, Farfetch is considered a legitimate and reputable platform for luxury fashion shopping with a commitment to quality and customer satisfaction.

The post Is Farfetch Legit? – Feedback and Reviews appeared first on Zac Johnson.

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