Is Backcountry Legit? – Feedback and Reviews

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Welcome to our article on Backcountry, the popular online retailer for outdoor apparel and equipment. In this section, we will delve into the feedback and reviews surrounding Backcountry, addressing the question on everyone’s mind: is Backcountry legit?

Backcountry has been serving outdoor enthusiasts for over 20 years, establishing itself as a reputable brand in the industry. However, it’s essential to consider a variety of factors when evaluating its trustworthiness.

Many online reviews of Backcountry can be found, both positive and negative. It’s important to keep in mind that negative reviews often stem from individual experiences and may not reflect the overall quality of the company.

To gain a comprehensive understanding of Backcountry’s legitimacy, we will explore various aspects, including customer feedback, website trustworthiness, and overall reputation. Let’s dive in!

Key Takeaways:

Backcountry has been in business for over 20 years, establishing itself as a reputable outdoor apparel and equipment online retailer.
Negative reviews should be taken with a grain of salt, as they may not represent the majority of customer experiences.
It is crucial to evaluate customer feedback, website trustworthiness, and overall reputation when assessing Backcountry’s legitimacy.
Stay tuned as we delve deeper into the different aspects of Backcountry’s operations to provide a comprehensive analysis.

Backcountry’s Selection and Quality

When shopping for outdoor gear and clothing, it’s important to choose a retailer that offers a wide selection of reliable and authentic products. Backcountry is a trusted online retailer that delivers on both fronts. Their extensive range includes top-rated brands like Patagonia, The North Face, and Salomon, ensuring customers have access to high-quality gear that can withstand any adventure.

Customer feedback on Backcountry’s selection and quality has been overwhelmingly positive. Whether customers are looking for hiking boots, camping equipment, or technical clothing, they can find it all at Backcountry. The company’s commitment to authenticity is evident in the positive experiences shared by customers who have received genuine products that meet their expectations.

Backcountry understands the importance of offering reliable and trustworthy gear to outdoor enthusiasts. By curating a collection of top brands and ensuring authenticity, they have built a reputation for providing customers with gear they can rely on. This dedication to quality is what sets them apart in the outdoor retail industry.

Customer Feedback

“I’ve been shopping at Backcountry for years, and their selection is unmatched. They carry all the top brands and have a wide range of products for every outdoor activity. I always trust that I’m getting quality gear when I shop with them.”

“The quality of the products I’ve purchased from Backcountry has been outstanding. I’ve never had any issues with the durability or performance of the gear I’ve bought. It’s clear that they only offer the best of the best.”

Table: Top Brands Available at Backcountry

Product Categories

Hiking clothing, outdoor accessories

The North Face
Jackets, backpacks, camping gear

Trail running shoes, hiking boots

Black Diamond
Climbing gear, headlamps

Technical outerwear, backpacks

Table: Top brands available at Backcountry, showcasing the diverse range of products offered by the retailer.

Shipping and Delivery

When it comes to online shopping, one of the crucial aspects that customers consider is shipping and delivery. Backcountry offers a range of shipping options to cater to different customer needs. Customers can choose from economy shipping, standard shipping, or opt for next day air orders for those who need their items urgently. This flexibility in shipping options allows customers to select the most suitable and convenient method for their orders.

While there have been some complaints regarding delayed or incorrect deliveries, it’s important to note that many customers have reported positive experiences with Backcountry’s shipping and delivery services. It’s always advisable to keep in mind that occasional issues can arise in the shipping process, which is not uncommon in the e-commerce industry. However, the majority of customers have expressed satisfaction with their orders arriving in a timely manner and in good condition.

Backcountry understands the importance of efficient and reliable shipping, and they continuously work to address any issues that may arise. They value their customers’ feedback and strive to improve their shipping services based on user experiences. By actively working to rectify any concerns and providing prompt customer support, Backcountry aims to ensure a positive online shopping experience for their customers.

Shipping Options
Delivery Time
Price Range

Economy Shipping
5-7 business days

Standard Shipping
3-5 business days

Next Day Air
1 business day
Varies based on location

Source: Backcountry Shipping Details

Discounts and Deals

When it comes to affordability, Backcountry stands out with its frequent discounts and deals. The company understands the importance of value for its customers and offers various opportunities to save money on outdoor gear and clothing purchases.

Backcountry’s regular sales are highly anticipated by budget-conscious shoppers who appreciate the chance to snag their favorite brands at discounted prices. Whether it’s seasonal promotions or clearance events, customers can find significant savings on a wide range of products.

Furthermore, Backcountry’s commitment to affordability goes beyond sales. The company also offers competitive prices on its regular inventory, ensuring that customers get the best value for their money. With a diverse selection of quality products at reasonable prices, Backcountry caters to outdoor enthusiasts who want to pursue their passions without breaking the bank.

Customer Service Experience

When it comes to customer service, Backcountry strives to provide a positive experience for its customers. The company has a team of dedicated “Gearheads” who are outdoor enthusiasts themselves and are knowledgeable about the products they sell. These Gearheads are available to provide personalized assistance and advice to customers, ensuring that they make informed purchasing decisions.

While there have been some negative reviews regarding customer service, it is important to note that every company may have its shortcomings. Many customers have had positive interactions with the Gearheads and appreciate the expertise they bring to the table. Backcountry’s commitment to delivering excellent customer service is evident in their efforts to address and rectify issues on a case-by-case basis.

Backcountry values customer feedback and continuously works towards improving their customer service. Through their interactions with customers, they strive to create a seamless shopping experience and build long-lasting relationships. It is important to note that customer service experiences can vary, but overall, Backcountry aims to provide support and assistance to ensure customer satisfaction.

Return Policy

Backcountry understands that sometimes returns are necessary, and they have implemented a flexible return policy to ensure customer satisfaction. Whether you’ve changed your mind or received an item that doesn’t meet your expectations, Backcountry makes the return process as simple as possible.

For new, unused items, you can initiate a return at any time. Backcountry also accepts returns on used or damaged goods within 30 days of delivery. Please note that all returns must be in their original packaging and accompanied by the original receipt or proof of purchase.

To initiate a return, you can contact Backcountry’s customer service team or start the process online. Keep in mind that there may be a shipping charge for returns, which will be deducted from your refund. However, loyal customers with good relationships with their assigned Gearheads may be eligible for return shipping cost coverage.

Returns Process

Returning an item to Backcountry is a straightforward process. Here’s a step-by-step guide to help you navigate the returns process:

Contact Backcountry’s customer service team or start the return process online.
Provide your order number and reason for the return.
Receive a return authorization number and shipping label, if applicable.
Package the item securely in its original packaging.
Affix the provided shipping label to the package or pay for return shipping, if required.
Drop off the package at a designated shipping location or schedule a pickup.

Customer Satisfaction

Backcountry prioritizes customer satisfaction and aims to make the returns process as hassle-free as possible. While a small number of customers may have experienced issues with the return process, Backcountry has made efforts to address and rectify these concerns on a case-by-case basis.

Customer satisfaction is paramount to our business, and we strive to provide a positive shopping experience from start to finish. If you encounter any difficulties during the returns process, please reach out to our customer service team, and we’ll do our best to assist you.

Overall, Backcountry’s return policy demonstrates their commitment to customer service and satisfaction. Whether you’re returning an item or seeking assistance, their team is available to guide you every step of the way.

International Shipping Availability

Backcountry, the popular outdoor apparel and equipment retailer, not only caters to customers in the United States and Canada but also offers international shipping to select countries. This global reach allows outdoor enthusiasts from around the world to access Backcountry’s diverse range of products. However, it is important to note that international shipping availability may be limited, and additional import taxes and tariffs may apply depending on the destination.

For customers residing outside of the United States and Canada, Backcountry’s international shipping service provides an opportunity to experience the brand’s high-quality gear and apparel. From backpacking equipment to ski gear, customers can explore a wide selection of products suitable for their outdoor adventures.

While Backcountry strives to make its international shipping process smooth and efficient, it is essential for customers to review the shipping policies and restrictions specific to their country. This can help in avoiding any unexpected costs or delays related to customs clearance or import duties. Customers can find detailed information about the countries eligible for international shipping on Backcountry’s website.

Backcountry’s commitment to expanding its global reach demonstrates its dedication to serving outdoor enthusiasts worldwide. By offering international shipping, the brand ensures that customers from various corners of the globe can access the quality gear and apparel that Backcountry is renowned for.

Table: Countries Eligible for Backcountry International Shipping


North America
Canada, United States

United Kingdom, Germany, France, Spain, Italy

Japan, South Korea, China, India

Australia, New Zealand

Latin America
Mexico, Brazil, Argentina, Chile

Employee Experience

When it comes to Backcountry’s employee experience, reviews are mixed. While some employees praise the company’s culture and values, others have criticized certain managers for lacking leadership skills. It’s worth noting that these reviews are subjective and can vary depending on individual experiences and expectations.

Backcountry does offer some attractive benefits for its employees. One such benefit is the opportunity for discounted gear, allowing employees to access top-quality outdoor equipment at a more affordable price. Additionally, Backcountry provides adventure leave, allowing employees to take time off to pursue outdoor activities and adventures.

While there may be differing opinions about the work environment at Backcountry, it’s clear that the company values its employees’ passions for the outdoors. This shared interest in outdoor activities and gear creates a sense of camaraderie among employees and fosters a strong connection to the brand.

Ultimately, the employee experience at Backcountry is a combination of personal perspectives and individual interactions within the company. While some employees may have had positive experiences, others may have encountered challenges. It’s important to remember that each person’s experience may vary and that it’s always advisable to research and consider multiple perspectives before drawing any definitive conclusions.

Potential Issues with Shipping and Returns

When it comes to online shopping, shipping and returns are crucial aspects of the customer experience. While Backcountry strives to provide a seamless process, some customers have encountered difficulties in these areas. Understanding these potential issues can help you make an informed decision before making a purchase.

Shipping Issues

Customers have reported instances of delayed shipments and incorrect deliveries when ordering from Backcountry. While these incidents may be isolated, they highlight the importance of carefully reviewing your order confirmation and tracking information. It’s recommended to monitor the progress of your shipment and promptly reach out to Backcountry’s customer service if you notice any discrepancies.

Return Process

Backcountry’s return process has also been subject to some criticism. One common concern is the return shipping charges that customers may incur when sending back items. It’s important to review the return policy before making a purchase and consider the potential cost of returning an item if it doesn’t meet your expectations. However, it’s worth noting that Backcountry has been known to cover the return shipping charges for loyal customers with a good relationship with their assigned Gearheads.

“Backcountry’s shipping process was a bit frustrating for me. My order got delayed, and when it finally arrived, it contained the wrong items. However, I contacted their customer service, and they were able to resolve the issue and send me the correct items. It was a hassle, but their customer service was helpful in resolving the problem.” – Backcountry customer

While shipping and return issues can pose challenges, it’s important to consider that every customer’s experience may vary. Backcountry is committed to addressing these concerns on a case-by-case basis and making improvements to ensure customer satisfaction. By staying informed and utilizing their customer service resources when needed, you can navigate through any potential shipping or return issues that may arise.

Shipping Issues
Return Process

– Delayed shipments
– Return shipping charges

– Incorrect deliveries

– Discrepancies in order tracking

– Customer service assistance

Positive Customer Experiences

Backcountry has garnered a significant number of positive customer experiences, with many satisfied shoppers expressing their appreciation for the brand. Customers have reported high levels of customer satisfaction, particularly in relation to their purchases, the assistance provided by the Gearheads, and the overall shopping experience. These positive reviews highlight Backcountry’s commitment to quality products and exceptional service.

One customer, Jane, shared her positive experience on Backcountry’s Facebook page, stating, “I recently purchased a Patagonia jacket from Backcountry and I couldn’t be happier with my purchase. The quality is top-notch, and the Gearhead I spoke with was incredibly helpful in guiding me toward the right size. I’ll definitely be shopping with Backcountry again!”

Another customer, Mark, praised Backcountry’s customer service, saying, “I had a minor issue with a pair of hiking boots that I purchased from Backcountry, but their customer service team was quick to resolve the problem. They provided excellent communication and went above and beyond to ensure my satisfaction. It’s refreshing to see a company that genuinely cares about their customers.”

The positive feedback from customers demonstrates Backcountry’s commitment to providing a positive and enjoyable shopping experience. With a focus on quality products, knowledgeable staff, and exceptional customer service, it’s no wonder that many customers have had such favorable experiences with the brand.

Conclusion: Backcountry’s Legitimacy

After conducting thorough research and analyzing customer feedback, it is clear that Backcountry is a legitimate and trustworthy online retailer. While no company is without its flaws, the majority of customers have reported positive experiences and are satisfied with Backcountry’s overall performance. Let’s take a closer look at why Backcountry is considered a reliable option for outdoor gear and clothing.

First and foremost, Backcountry has been in business for over 20 years, establishing itself as a reputable player in the industry. The company offers a wide selection of outdoor gear and clothing from top-rated brands, ensuring customers have access to high-quality products that meet their needs. Backcountry’s authenticity and reliability have been praised by many satisfied customers, further solidifying its legitimacy in the market.

While some negative reviews have surfaced regarding shipping, returns, and customer service, it’s important to consider that no company is immune to occasional hiccups. Backcountry has made efforts to address these issues on a case-by-case basis, demonstrating their commitment to customer satisfaction. Additionally, Backcountry’s team of knowledgeable “Gearheads” provides personalized assistance, offering valuable advice to customers based on their own outdoor experiences.

In summary, Backcountry’s legitimacy is evident through its long-standing presence in the industry, its wide selection of quality outdoor gear, and its ongoing commitment to customer satisfaction. While some challenges arise with shipping, returns, and customer service, the majority of customers have had positive experiences and appreciate the company’s trustworthiness. So, if you’re looking for a reliable online retailer for all your outdoor needs, Backcountry is a solid choice.


Is Backcountry a legitimate online retailer?

Yes, Backcountry is a legitimate outdoor apparel and equipment online retailer that has been in business for over 20 years.

What brands does Backcountry carry?

Backcountry carries top-rated outdoor gear and clothing brands such as Patagonia, The North Face, and Salomon.

What are the shipping options provided by Backcountry?

Backcountry offers economy shipping, standard shipping, and next day air orders.

Does Backcountry offer discounts or sales?

Yes, Backcountry frequently offers sales and discounts on their outdoor gear and clothing.

Does Backcountry have a personalized customer service team?

Yes, Backcountry has a team of dedicated “Gearheads” who are knowledgeable outdoor enthusiasts and can provide personalized customer service.

What is Backcountry’s return policy?

Backcountry allows customers to return new, unused items at any time and also accepts returns on used or damaged goods within 30 days of delivery.

Does Backcountry offer international shipping?

Backcountry does offer shipping to select international countries, although availability may be limited and additional import taxes and tariffs may apply.

What is the employee experience like at Backcountry?

Employee reviews of Backcountry vary, with some praising the company’s culture and values, while others criticize certain managers for lacking leadership skills. However, the company offers employee benefits such as discounted gear and adventure leave.

Are there any potential issues with shipping and returns?

Some customers have experienced difficulties with Backcountry’s shipping process, including delays and incorrect shipments. Additionally, the return process may involve return shipping charges.

What are some positive customer experiences with Backcountry?

Many customers have had positive experiences with Backcountry, expressing satisfaction with their purchases, customer service, and overall shopping experience.

Is Backcountry a trustworthy online retailer?

Based on the research and customer feedback, Backcountry is considered a legitimate and trustworthy online retailer, despite some potential issues that have been addressed on a case-by-case basis.

The post Is Backcountry Legit? – Feedback and Reviews appeared first on Zac Johnson.

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