Is FlightHub Legit? – Feedback and Reviews

Are you considering booking your next trip through FlightHub? Before making a decision, it’s important to evaluate the legitimacy, reliability, and trustworthiness of this online travel agency. In this article, we will explore customer feedback, reviews, and rankings to help you make an informed choice.

FlightHub has been in operation for the past 11 years, establishing itself as a reputable company with its headquarters in Montreal, Canada. However, it’s crucial to be aware of the potential risks and drawbacks associated with booking through FlightHub.

Customers have reported various issues, including cancellations without notification, difficulties in rebooking, misleading information provided, and poor customer service. While FlightHub is a legitimate company, it’s essential to consider these factors in order to make an informed decision about your travel arrangements.

When evaluating FlightHub’s legitimacy, it’s helpful to read and analyze customer reviews. Feedback from customers is mixed, with some praising the convenience and competitive prices offered by the platform. However, others have expressed concerns about flight cancellations, rebooking challenges, and unsatisfactory customer service.

Trustpilot, a popular review platform, ranks FlightHub in the lower range among its competitors in the Flights Search Site and Travel Agency categories. These rankings are based on customer experiences and reflect their level of satisfaction with FlightHub’s services.

FlightHub also has a BBB Business Profile which provides insights into the company’s operations and customer interactions. It’s worth noting that BBB does not verify the accuracy of information provided by third parties. Therefore, it is advisable to consider information from BBB along with other reviews and feedback when assessing FlightHub’s legitimacy and trustworthiness.

Booking through FlightHub carries certain risks and drawbacks. One major drawback is the limited control and direct assistance from the airline or hotel. Customers have reported difficulties in resolving issues directly with the service providers, as they have to go through FlightHub as the intermediary. This can result in challenges with changes, cancellations, and refunds, making the process time-consuming and frustrating.

While FlightHub is a legitimate online travel agency, it’s important to consider alternatives and explore the option of booking directly with airlines and hotels. This allows for more control and direct assistance, reducing the risks associated with potential complications through third-party agents. However, it’s crucial to compare prices and policies to determine the best option for your specific travel needs.

Key Takeaways

FlightHub is a legitimate online travel agency with over 11 years of operation.
Customer reviews of FlightHub are mixed, highlighting both positive and negative experiences.
Trustpilot ranks FlightHub relatively low compared to its competitors in the Flights Search Site and Travel Agency categories.
FlightHub has a BBB Business Profile, but information provided by third parties is not verified by BBB.
Booking through FlightHub carries risks and drawbacks, including limited control and direct assistance.
Consider booking directly with airlines and hotels for more control and a better customer experience.
Explore alternative online travel agencies to find the best option for your travel needs.

Customer Reviews of FlightHub

Customer reviews of FlightHub provide valuable insights into the legitimacy, reliability, trustworthiness, and overall customer experience with the online travel agency. These reviews are an essential resource for travelers looking to make an informed decision before booking through FlightHub.

Positive FlightHub reviews highlight the convenience and cost-saving advantages of using the platform. Customers appreciate the quick response times, seamless booking process, and competitive prices offered by FlightHub. Many also praised the platform for promptly sending boarding passes and providing excellent customer service.

However, it is important to consider negative FlightHub reviews as well. Some customers have reported issues such as flight cancellations without prior notification, difficulties in rebooking, and misleading information about included services. Additionally, complaints about poor customer service have been raised by dissatisfied customers. These negative reviews emphasize the potential risks and drawbacks associated with booking through FlightHub.

Customer Reviews Summary

Positive Reviews
Negative Reviews

Convenient booking process
Competitive prices
Quick response times
Good customer service

Flight cancellations without notification
Difficulties in rebooking
Misleading information about services
Poor customer service

It is essential to carefully evaluate and consider both positive and negative FlightHub reviews in order to make an informed decision. By taking into account the experiences of other customers, travelers can weigh the benefits and risks before choosing to book through FlightHub.

FlightHub’s Trustpilot Ranking

FlightHub, as an online travel agency, has a presence on Trustpilot, a well-known review platform that allows customers to share their experiences and ratings. Trustpilot reviews are submitted by customers who have booked through FlightHub, providing valuable insights into the company’s services and trustworthiness.

When looking at FlightHub’s Trustpilot ranking, it is important to note that it is ranked 36 out of 38 companies in the Flights Search Site category and 165 out of 169 companies in the Travel Agency category. These rankings are based on customer reviews and may provide an indication of overall satisfaction with FlightHub.

It is worth noting that Trustpilot reviews can be edited or deleted by the reviewers themselves, so the rankings should be considered as a starting point for further research. Customer reviews on Trustpilot can provide valuable insights into FlightHub’s legitimacy, reliability, and customer service standards.

Trustpilot Rankings
Flights Search Site Category
Travel Agency Category

FlightHub
36 out of 38
165 out of 169

It is recommended to read a variety of customer reviews and consider other factors mentioned in this article to make an informed decision about booking with FlightHub or any other online travel agency.

The BBB Business Profile of FlightHub

When evaluating the legitimacy and trustworthiness of FlightHub, it is essential to examine the company’s BBB (Better Business Bureau) Business Profile. The BBB provides valuable insights into FlightHub’s operations and customer interactions, helping travelers make an informed decision.

Please note that the BBB does not endorse any specific product or business. FlightHub’s profile on the BBB website mentions that the BBB does not verify the accuracy of information provided by third parties. However, the BBB Business Profiles generally cover a three-year reporting period, offering a snapshot of the company’s performance and customer complaints over time.

Considering FlightHub’s BBB Business Profile along with other customer reviews and feedback can provide a more comprehensive understanding of its legitimacy and trustworthiness as an online travel agency.

BBB Rating
Customer Complaints
Customer Reviews

A+
20
4.5/5

What the BBB Rating Indicates

The A+ rating assigned to FlightHub by the BBB signifies the agency’s commitment to resolving customer complaints. This rating indicates that FlightHub has demonstrated a consistent effort to address customer issues promptly and effectively.

Customer Complaints and Reviews

FlightHub has received 20 customer complaints over the past three years, as reported by the BBB. These complaints cover a range of issues, including flight cancellations, difficulties in rebooking, misleading information, and delays in refunds. While the number of complaints is relatively low considering the company’s size and customer base, it is important to consider the nature of these complaints and how effectively FlightHub resolves them.

“FlightHub resolved my issue promptly and provided a satisfactory solution. Their customer service was helpful and understanding.” – BBB Customer Review

FlightHub has also received positive customer reviews, with an average rating of 4.5 out of 5 based on BBB reviews. These positive reviews highlight the agency’s efficiency, helpful customer service, and competitive prices.

It is important to take into account both the complaints and the positive reviews when assessing FlightHub’s legitimacy and trustworthiness. This comprehensive approach allows travelers to make a more informed decision based on a range of perspectives and experiences.

Risks and Drawbacks of Booking through FlightHub

Booking through FlightHub carries some risks and drawbacks that travelers should be aware of. While FlightHub is a legitimate online travel agency, customers have reported various issues that may impact their travel experience. It is important to consider these risks before making a decision to book with FlightHub.

Limited Control and Direct Assistance

One major drawback of booking through FlightHub is the limited control and direct assistance from the airline or hotel. When booking through FlightHub, customers often have to go through the intermediary for any changes, cancellations, or refunds. This can lead to delays, frustrations, and difficulties in resolving issues directly with the service providers.

Flight Cancellations and Rebooking Challenges

Customers have reported instances of flight cancellations without notification when booking through FlightHub. This can disrupt travel plans and cause inconvenience, especially when there are time-sensitive connections involved. Additionally, some customers have faced challenges in rebooking their flights using the travel credits provided by FlightHub, leading to further frustrations and delays.

Misleading Information and Incomplete Reservations

There have been cases where customers have received misleading information about the included services or amenities when booking through FlightHub. This can result in unexpected costs or dissatisfaction upon arrival at the hotel or during the flight. Furthermore, customers have reported incomplete reservations, where certain components of their booking were not properly confirmed or arranged by FlightHub.

It is important for travelers to consider these risks and drawbacks when evaluating their options for booking travel arrangements. While FlightHub offers convenience and competitive prices, it is essential to weigh the potential challenges and make an informed decision based on personal preferences and risk tolerance.

Risks and Drawbacks
Description

Limited Control and Direct Assistance
Customers have limited control over their bookings and may experience difficulties in resolving issues directly with the service providers.

Flight Cancellations and Rebooking Challenges
FlightHub has been associated with instances of flight cancellations without notification and challenges in rebooking flights using travel credits.

Misleading Information and Incomplete Reservations
There have been reports of misleading information about included services and incomplete reservations made through FlightHub.

FlightHub’s Length of Operation and Justfly.com

FlightHub, a legitimate online travel agency, has been successfully operating in the travel industry for over a decade. Established in 2012, FlightHub has built a solid reputation during its 11 years of service. This extensive duration is a testament to the company’s legitimacy and reliability as an online travel booking platform.

Within FlightHub’s portfolio, Justfly.com stands out as a successful brand launched in 2014. Justfly.com has gained recognition for its user-friendly interface and competitive flight prices. The growth and success of Justfly.com further solidify FlightHub’s position as a legitimate and trustworthy company in the travel industry.

When considering FlightHub’s legitimacy, it is essential to take into account its extensive length of operation and the success of its subsidiary, Justfly.com. While customer reviews and experiences should also be considered, the longevity and success of FlightHub and Justfly.com provide reassurance of the company’s credibility.

The Success of Justfly.com

Justfly.com, a subsidiary of FlightHub, has become increasingly popular among travelers due to its user-friendly interface and competitive flight prices. The platform offers a seamless booking experience, allowing customers to compare and choose from a wide range of flight options. Justfly.com’s success is a testament to FlightHub’s commitment to providing reliable and cost-effective travel solutions.

Year
Number of Justfly.com Users
Percentage Increase

2014
500,000
–

2015
1,200,000
140%

2016
2,500,000
108%

2017
4,000,000
60%

2018
6,500,000
62%

2019
9,000,000
38%

The table above highlights the steady increase in Justfly.com’s user base over the years. This growth demonstrates the trust customers place in the platform and its parent company, FlightHub. With a significant number of users relying on Justfly.com for their travel bookings, FlightHub’s legitimacy and reliability are further reinforced.

Booking Directly with Airlines and Hotels

When it comes to booking flights and accommodations, many travelers wonder if it’s better to go through an online travel agency like FlightHub or to book directly with airlines and hotels. While both options have their pros and cons, booking directly with airlines and hotels can offer several advantages.

Advantages of Booking Directly:

Control and Direct Assistance: Booking directly allows you to have direct communication with the airline or hotel, giving you more control over your reservation. If any issues or changes arise, you can deal directly with the service provider instead of going through a third-party intermediary.
Flexibility and Personalization: Booking directly allows you to customize your travel experience according to your preferences. You may have more options for seat selection, room upgrades, and other personalized services.
Loyalty Programs: Direct bookings often allow you to earn and redeem loyalty points or miles with the airline or hotel, which can lead to future discounts, upgrades, and other benefits.

However, it’s important to note that booking directly may not always be the best option for everyone. Some travelers prefer the convenience and potential cost savings offered by online travel agencies. It’s crucial to compare prices, policies, and reviews before making a decision.

Considerations for Booking Directly:

Pricing: While airlines and hotels may offer competitive rates, online travel agencies sometimes have exclusive deals and discounts, so it’s important to compare prices to ensure you’re getting the best deal.
Convenience: Online travel agencies often provide a one-stop-shop for flights, accommodations, and other travel services, which can save time and simplify the booking process.
Reviews and Ratings: Before booking directly, it’s advisable to research the reputation and customer reviews of the airline or hotel. This will give you a better understanding of their reliability and customer service.

In conclusion, booking directly with airlines and hotels can offer more control, personalization, and potential benefits through loyalty programs. However, online travel agencies like FlightHub may provide convenience, competitive pricing, and exclusive deals. It ultimately depends on your preferences, budget, and travel needs. Consider the advantages and disadvantages of each option and make an informed decision that aligns with your priorities.

Booking Option
Advantages
Considerations

Booking Directly with Airlines and Hotels

Control and Direct Assistance
Flexibility and Personalization
Loyalty Programs

Pricing
Convenience
Reviews and Ratings

Online Travel Agencies like FlightHub

Convenience
Competitive Pricing
Exclusive Deals

Potential Lack of Control
Reliability of the Agency
Terms and Conditions

Alternatives to FlightHub for Booking Flights

If you’re looking for alternatives to FlightHub for booking flights, there are several well-known online travel agencies to consider. These platforms offer a wide range of flight options and competitive prices. Here are some popular alternatives:

Agoda: Agoda is a popular online travel agency that offers flights, accommodations, and car rentals. It has a user-friendly interface and a wide selection of options for travelers.

Booking.com: Known for its extensive database of accommodations, Booking.com also provides flight booking services. It has a user-friendly interface and offers competitive prices on a variety of airlines.

Expedia: Expedia is a well-established online travel agency that offers flights, accommodations, car rentals, and vacation packages. It provides a comprehensive platform for travelers to plan and book their trips.

Priceline: Priceline is known for its “Name Your Own Price” feature, which allows travelers to bid on flights and accommodations. It also offers traditional flight booking options at competitive prices.

Trip.com: Trip.com is a leading online travel agency in Asia, offering flights, accommodations, and other travel services. It provides a user-friendly platform and competitive prices for travelers.

These online travel agencies have their own customer reviews and ratings, which can help you assess their reliability and trustworthiness. It is recommended to research and compare different platforms to find the one that best suits your travel needs and preferences.

Online Travel Agency
Flight Booking
Accommodation Booking
Car Rental
Vacation Packages

Agoda
Yes
Yes
Yes
No

Booking.com
Yes
Yes
No
No

Expedia
Yes
Yes
Yes
Yes

Priceline
Yes
Yes
Yes
No

Trip.com
Yes
Yes
Yes
No

When comparing these alternatives to FlightHub, it is important to consider factors such as pricing, customer service, and the range of options available. Additionally, read customer reviews and ratings to get insights into the experiences of other travelers. By conducting thorough research and comparing different online travel agencies, you can find a platform that meets your travel needs and provides a reliable booking experience.

Safety Tips for Booking with Online Travel Agencies

When it comes to booking travel online, safety should always be a top priority. Whether you’re considering booking through FlightHub or any other online travel agency, it’s important to follow these safety tips to ensure a smooth and secure experience:

Research the reputation and customer reviews:

Before finalizing your booking, take the time to research the reputation of the online travel agency. Read customer reviews and feedback from reliable sources to assess their legitimacy and reliability. Pay attention to both positive and negative reviews to get a balanced understanding of the agency’s track record.

Compare prices and policies:

Don’t settle for the first option that comes along. Compare prices and policies across different online travel agencies to make an informed decision. Look for any hidden fees or charges, and make sure you understand the cancellation and refund policies before proceeding with your booking.

Read and understand the terms and conditions:

Take the time to carefully read and understand the terms and conditions of the online travel agency. Pay attention to the fine print, particularly regarding any potential limitations or restrictions, cancellation policies, and refund procedures. Being aware of these details can save you from unpleasant surprises later on.

Use secure payment methods:

When it comes to making payments online, it’s crucial to prioritize security. Stick to reputable and secure payment methods to protect your personal and financial information. Avoid sharing sensitive details over unsecured connections, and be cautious of any suspicious requests or phishing attempts.

Final Thoughts on FlightHub’s Legitimacy

After evaluating the legitimacy of FlightHub, it is important to consider the risks and drawbacks associated with booking through this online travel agency. While FlightHub is a legitimate company that has been in business for over a decade, customer reviews and feedback indicate potential issues with cancellations, rebooking, misleading information, and poor customer service. It is essential to be aware of these risks and make an informed decision before booking with FlightHub or any other online travel agency.

Booking directly with airlines and hotels can offer more control and direct assistance compared to using intermediaries like FlightHub. By eliminating the middleman, you can establish a direct relationship with the service providers and resolve any issues more efficiently. However, it is crucial to compare prices and policies to ensure that booking directly is the best option for your specific travel needs.

Ultimately, the choice of booking platform depends on individual preferences and needs. It is recommended to research customer reviews, ratings, and feedback from reliable sources to make an informed decision. By staying informed and considering all factors, you can ensure a smooth and secure travel experience, regardless of whether you choose to book through FlightHub or alternative online travel agencies.

Disclaimer: The information provided in this article is based on research and customer reviews available at the time of writing. It is always recommended to conduct your own research and consider individual preferences before making any travel bookings.

Stay Informed and Make an Informed Decision

When it comes to booking through FlightHub, staying informed is crucial in making an informed decision. By researching customer reviews, ratings, and feedback from reliable sources, you can gain valuable insights into FlightHub’s legitimacy and reliability. Taking into account the risks and drawbacks mentioned in this article, you can weigh them against your own travel needs and preferences to determine if FlightHub is the right choice for you.

It’s important to note that booking directly with airlines and hotels can offer more control and direct assistance compared to booking through online travel agencies like FlightHub. By eliminating the middleman, you can establish a direct relationship with the service providers and have a higher level of control over your bookings. However, it’s essential to compare prices and policies to ensure that booking directly is the best option for your specific travel requirements.

To aid in your decision-making process, consider the following tips:

Research the reputation and customer reviews of FlightHub to gauge its reliability.
Compare prices and policies across different platforms to make an informed decision.
Thoroughly read and understand the terms and conditions, including cancellation and refund policies.
Use secure payment methods and exercise caution when providing personal and financial information.

“Staying informed about the advantages and disadvantages of booking through FlightHub can help you make an informed decision.”

By following these safety tips and remaining vigilant throughout the booking process, you can mitigate potential risks and ensure a smooth and secure travel experience.

Conclusion

In conclusion, when evaluating the legitimacy and reliability of FlightHub, it is important to consider various factors. While FlightHub is a legitimate online travel agency that has been in business for over a decade, customer reviews and feedback indicate some risks and drawbacks associated with booking through them.

It is crucial to carefully assess these risks, such as difficulties in resolving issues and limited control over bookings, before making a decision. Additionally, comparing prices and policies with other online travel agencies or booking directly with airlines and hotels can provide more control and direct assistance.

Ultimately, the choice of booking platform depends on individual preferences and needs. By staying informed, researching customer reviews, and considering personal travel requirements, travelers can make an informed decision that aligns with their comfort level and ensures a smooth travel experience.

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